Frequently Asked Questions

SILK CARE

You can handwash, machine wash or dry-clean your silk. See Easy Ways to Clean Silk for detailed wash methods.

As a natural protein-based fiber, silk can be hurt by either acidic or alkaline laundry detergent. The best choice is to use a neutral laundry detergent. If you cannot confirm the pH, you can simply use a professional silk detergent or a baby shampoo, which usually has a neutral pH.

You’d better not. Any wash can reduce the breathability, warmth retention and life span of a silk duvet. To keep your duvet clean, always use a duvet cover. If there is a stain on your silk duvet, you can clean it with a cotton bud and a 50/50 mixture of neutral detergent and water. First, soak the cotton bud in the mixture, and then rub the stain off gently with the bud.

Always clean your silk before you store it. Store your silk in a dark, cool and dry place with air circulation. If you want to keep your silk away from dust, do not put it in a sealed plastic or unbreathable bag, which may cause an unpleasant odor. Instead, put your silk in a breathable cotton bag, so that air can flow through it.

Yes, but better follow the directions below.

  • Iron your silk when it’s slightly damp.
  • Use the dedicated silk setting of your iron if it has one. If it hasn’t, always use the lowest temperature, so that your silk won’t be scorched.
  • Use a pressing cloth when ironing. If not, make sure your iron is stainless, so that no stain will transfer to your silk.
  • Do not iron the sheeny side of your silk. Instead, turn your silk inside out and iron the duller side.
  • Do not move your iron back and forth. Instead, move your iron quickly from one side to the other, so that no scorch mark will be made.

Silk is delicate, so do not wring it out or dry it in a dryer. Instead, spread your silk out on a clean cotton towel, roll it up and press down on it gently to remove excess water. Then, unroll the towel and silk, turn your silk inside out, hang it up and air dry it in a cool, dry place out of direct sunlight.

ORDERING & SHIPPING

General products are usually shipped within 5 days. You will receive an email with tracking information, including a tracking number, once your order reaches the carrier.

Customized products  are usually shipped within 4-6 weeks.

If the order hasn’t been shipped yet, we can always change the address or cancel it for you. Please email info@silksuen.com. We would be happy to help.

If your parcel is lost or has been stolen, please take the following steps:

  • Contact the carrier, who, in most cases, can provide prompt assistance.
  • Double-check the shipping address you provided for accuracy.
  • Ask your neighbors if they have received your parcel.
  • If the above steps do not help you locate your parcel, please use the contact form or email info@silksuen.com, and we will try our best to help you.

Any general product can always be returned or exchanged within 30 days of the delivery, as long as it is unused, unwashed and undamaged. To know more about the detailed return policy, please click here.

SALE & COUPON

It depends on detailed coupon usage conditions. If you have any query about coupon, please email us at info@silksuen.com or use the contact form.

Please subscribe to our newsletter, and we will email you every notice of sale.

In this case, please use the contact form or email info@silksuen.com. We will try our best to help you.

PRODUCT & CUSTOMIZATION

Momme is the standard unit used to measure the weight of silk. The higher the momme, the danser and more durable the silk (read more).

Mulberry silk is a protein-based fabric spun from the cocoon of the silkworm, Bombyx mori. Bombyx mori exclusively eats nutritious mulberry leaves and produces the longest, strongest and best silk. Mulberry silk is good for people’s health and beauty.

Of course! If you want to customize a product, please use the contact form or email info@silksuen.com, we will reach out to you.

Due to different monitor resolutions and lighting, the color of a product can be slightly different from the picture. We unfortunately cannot guarantee that you can receive a product with the same color of the picture you see on your screen.

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